Using the Click-to-Dial feature

The Click-to-Dial feature allows you to use your mouse to automatically dial properly-formatted telephone numbers that appear in Web pages. This feature only functions with Web pages displayed in Microsoft Internet Explorer or Mozilla Firefox.

Prerequisites

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  1. Open a Web page using a Web browser that contains a telephone number that you want to call.

    The Web browser opens the specified Web page and any properly-formatted telephone numbers are yellow-highlighted.

  2. Move your mouse cursor over one of the highlighted telephone numbers.

    If the Web page is an unsecured site, the cursor will change to a telephone with a red A. For secured sites, the cursor will change to a hand with an extended index finger.

  3. Click the highlighted telephone number.

    The system automatically dials the selected telephone number from the Web page.

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Related information
Desktop Integration panel field descriptions